Refund Policy

ProteinLab Malaysia wants you to be fully satisfied with every item of sports supplement and product you purchase from ProteinLab (www.proteinlab.com.my). If, for whatever reason, you are not satisfied with your purchase, ProteinLab Malaysia will accept returns 30 days after purchase if the following conditions are met: 

All ProteinLab products are authentic and guaranteed 100% refund EXCEPT for the cheaper version product

- All items must be unopened.
- All Items must be in their original packaging.
- You must include the original sales receipt/invoice from ProteinLab Malaysia.
- Sports supplements or products purchased can only be exchanged or returned for a refund in Malaysia.

Risk in the returned product only passes to ProteinLab Malaysia when the product is received by ProteinLab Malaysia and ProteinLab Malaysia shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you, any postal charges incurred will be charged to the purchaser, and a 10% restocking fee) within 45 days of ProteinLab’s receipt/invoice of the returned product. If the procedure herein is not followed, ProteinLab reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

Delivery Policy

The estimated delivery time depends on the shipping logistic company that is used then for your sports supplement purchase. Your sports supplement or products would normally be shipped out in 1-2 business days once the payment is made to ProteinLab Malaysia. A tracking number will be provided to you upon request once the shipment is shipped out. ProteinLab is not responsible for shipment tracking once the shipment is shipped and the receiver would be responsible for correspondence with the shipping company for any changes, updates, or delays.

Any damage to the product during the delivery will not be the responsibility of Proteinlab Malaysia. All good ship out and pick up by the logistic unit is in good condition. 

For multiple/bulk order items, please note that your order will only be shipped when all items ordered are available.
When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase undeliverable items, a new order will have to be placed. Please make sure your address is correct before confirming your order. If purchasing for someone else as a gift, it might be a good idea to notify him/her about the impending delivery to minimize confusion which might lead to a refusal of the package.

Bulk Order

For bulk orders, sport supplement supplier orders, and special order arrangements. The delivery method and conditions might be varied and subject to negotiation with ProteinLab Malaysia. 

For more details on bulk/supplier purchases, please contact,

Kevinn Khoo Teng Shang 
Phone number/WhatsApp: 017-6686592
Email: kevinnkts@hotmail.com
(Prefer Whatapps for wholesales, suppliers, and bulk deals.)
 

Backorder

Although ProteinLab tries to maintain inventory of all items in the warehouse, occasionally an item will be back ordered because it is temporarily out of stock before we can update the website. As soon as your order can be fulfilled, we will ship it out for you.